Complaints Policy
At Red Rhino Crushers (UK) Limited, we are committed to providing exceptional customer service and ensuring every customer has a positive experience. If you are dissatisfied with any aspect of our service, we want to hear from you so we can investigate your concerns and work towards a fair resolution.
How to make a complaint
Please contact us using any of the methods below, providing as much detail as possible about your complaint, including your name, contact details, machine information (if applicable), and a clear description of the issue.
Telephone: 01476 590790
Email: info@redrhinocrushers.net
Postal Address:
Red Rhino Crushers,
Isaac Newton Way,
Alma Park Industrial Estate,
Grantham, Lincolnshire,
NG31 9RT
What Happens Next?
- We will acknowledge receipt of your complaint as soon as possible.
- We will investigate the matter thoroughly and fairly.
- If we require any additional information, we will contact you during our investigation.
- We aim to provide a full response and proposed resolution within 10 working days. If additional time is required, we will keep you informed of our progress.
Our Commitment
We value your feedback and treat every complaint seriously. Our goal is to resolve concerns promptly, fairly, and professionally while continually improving the service we provide.
If you remain dissatisfied after receiving our final response, we will be happy to discuss the matter further and explain any additional options that may be available.
Thank you for giving us the opportunity to address your concerns.
If your complaint concerns the service provided by our Principal Firm Charles and Dean Limited, under our Introducer Appointed Representative arrangement, you can view a copy of their complaints procedure using this link. Alternatively they can be contacted by the following methods:
In writing:
Charles and Dean Ltd,
2 The Granary, Copthill Farm Enterprises,
Deeping Road, Uffington,
Stamford,
PE9 4TD
Telephone: 01780 763836
Email: info@charlesanddean.com
